Billing Information

BILLING PROCEDURE

The City of Sisters utility bill for water and sewer are mailed out approximately on the 30th or 31st of each month. Payments are always due on the 10th of the month.

Notification of change of address or termination of services is the obligation of the customer. Charges will continue until the City is notified.

UTILITY SERVICES

Metered Water Service
Water service is based on a flat rate for 1,000 cubic feet based on meter size plus a fee for actual amount of water (consumption) after the initial 1,000 cubic feet. Click here for additional water service fees.

If your water consumption seems higher than normal and you haven't changed your usage habits. You might have a leak. You can call our office at (541) 549-6022 and we will send our water crew out to check your water meter (at no charge). Public Works staff are not only responsible for meter maintenance for broken or missing meters, but also respond to water meter leaks, and provide bulk water permits.

Sewer Service
All single family residential customers pay a uniform rate of $35.70 per household. Click here for additional sewer service fees.

Garbage Service
Sisters City code mandates garbage service for those living within the City.

High Country Disposal (HCD) has a contract with the City to collect garbage throughout the City. The garbage bill is mailed directly from High Country Disposal at the end of each month.  Click HERE for the HCD Quarterly newsletter for Sisters.

For your convenience, the City has made arrangements with High Country Disposal so residents can place their garbage payment in the City Hall drop box located at 520 E. Cascade. Daily the payments will be securely sealed and picked up by a High Country employee.

For questions on garbage pickup or billing, please call High Country Disposal, Customer Service line at 541-548-4984.

SERVICE FEE

A $20.00 (twenty dollar) non-refundable service fee is charged for a new customer establishing services or transfer or change to an existing account. 

DEPOSIT

Deposit Requirements
The City of Sisters requires the customer to make a deposit for utility services.

• The deposit is required at the establishment of utility services.
• The deposit is transferable if moving within city limits and as long as the customer has excellent credit history and previous utility accounts are paid in full.
• The deposit will not earn interest on the customer’s account.

Deposit Fee
The fee is established by City Council resolution and part of the City’s master fee schedule.

Deposit Waiver
The City will allow a customer to provide an alternative proof of credit worthiness from a previous utility company in lieu of a required deposit. Under the following circumstances the City may waive the deposit requirement for a customer account

• The responsible party must have twelve (12) consecutive months of excellent pay history for another active residential or commercial account.
• The letter of credit addressed to the account holder on the utility company’s letterhead and signed by the authorized agent of the utility company.
• The grant of a letter of credit shall be at the sole discretion of the Finance Director or designee.

Deposit Refund
If the customer has made timely payments of monthly utility bills for twenty-four (24) consecutive months, the deposit will be refunded through a credit to the customer’s utility account.
The deposit refunding review process will be reviewed and completed twice a year; June 1 and December 1.

Reinstatement of Deposit
If a customer’s monthly utility bill account becomes delinquent after the refund of the deposit or submitted a letter of credit in lieu of a deposit, the customer will be required to reestablish the deposit at current rate.
The reestablishing credit review process may be completed twice a year; June 1 and December 1.

Contact Us

For questions regarding your water and sewer bill, please email or call
Utility Billing Staff at

lmajury@ci.sisters.or.us
541-549-6022, ext. 209
Monday thru Friday
8 a.m. to 5 p.m.

Public Works On-Call Staff (available 24 hours)
541-480-7634